Introduction

At Sri Ram Tours and Travels, we aim to provide reliable and hassle-free travel services. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed for bookings made through our website https://sriramtoursandtravels.com or offline channels.

 Booking Confirmation

• A booking is considered confirmed only after receiving the required advance or full payment.
• All bookings are subject to availability of vehicles and services.

 Cancellation Policy

a. Customer-Initiated Cancellation

• 24 hours before journey: Minimal or no cancellation charges
• 12–24 hours before journey: Up to 50% of booking amount may be charged
• Less than 12 hours / same-day cancellation: 100% cancellation charges may apply

b. No Show Policy

• If the customer fails to report at the scheduled time and location, it will be treated as a No Show, and no refund will be provided.

 Refund Policy

• Refunds will be processed only for eligible cancellations.
• Approved refunds will be credited within 5–7 working days.
• Refunds will be made through the original payment method.
• Transaction or payment gateway charges (if any) may be deducted.

 Service Provider Cancellation

In rare cases where Sri Ram Tours and Travels cancels a booking due to:

• Vehicle breakdown
• Driver unavailability
• Unforeseen circumstances

👉 Customers will be offered:

• Alternative vehicle/service OR
• Full refund

 Partial Refunds

Partial refunds may be considered in cases such as:

• Service not fully utilized
• Delay or inconvenience caused by the company

Refund amount will be decided after reviewing the situation.

 Non-Refundable Situations

No refund will be provided in the following cases:

• Last-minute cancellations (as per policy)
• No show by the customer
• Misconduct or violation of terms
• Natural delays (traffic, weather, road conditions)

 Modifications & Rescheduling

• Changes to booking (date/time/vehicle) are subject to availability
• Additional charges may apply
• Last-minute changes may not be accepted

 Force Majeure

We are not liable for cancellations or delays caused due to:

• Natural disasters
• Government restrictions
• Strikes, riots, or unforeseen events

In such cases, refunds or rescheduling will be handled at management discretion.

Contact for Refunds & Cancellations

For any cancellation or refund request, contact:

Sri Ram Tours and Travels
📍 Bangalore, Karnataka, India
📞 +91 9741006225
📧 info@sriramtoursandtravels.com